FAQ
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WHICH COUNTRIES DO YOU SHIP TO?
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We ship worldwide.
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I AM NOT IN THE US. DO I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
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Possibly. Any and all custom duties are the sole responsibility of the buyer. Please look into the customs policies of your country before making a purchase. We have no way of knowing whether a particular country or customer will attract import fees and we cannot be held responsible for such costs.
WHEN WILL MY ORDER SHIP?
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All orders ship within 1-2 business days and sometimes even on the same day.
CAN I TRACK MY ORDER?
Yes. You will be sent tracking information as soon as your item ships.
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WHAT IF I HAVE A PROBLEM WITH MY ORDER?
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We always want you to be happy so if you have any problems at all, please send an email to support@thefoxandthemermaid.com and we will take care of it.
DO YOU HAVE A STOREFRONT IN LOS ANGELES?
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Not at this time, but you can find us in boutiques worldwide. Often you can find items that are sold out on the website from our stockists.