FAQ

WHICH COUNTRIES DO YOU SHIP TO?

 We ship worldwide.

I AM NOT IN THE US. DO I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES? 

Possibly. Any and all custom duties are the sole responsibility of the buyer. Please look into the customs policies of your country before making a purchase. We have no way of knowing whether a particular country or customer will attract import fees and we cannot be held responsible for such costs. 

WHEN WILL MY ORDER SHIP?

All orders ship within 1-2 business days and sometimes even on the same day.

CAN I TRACK MY ORDER?

 Yes. You will be sent tracking information as soon as your item ships.

 

 WHAT IF I HAVE A PROBLEM WITH MY ORDER?

We always want you to be happy so if you have any problems at all, please send an email to support@thefoxandthemermaid.com and we will take care of it.

 DO YOU HAVE A STOREFRONT IN LOS ANGELES?

Not at this time, but you can find us in boutiques worldwide. Often you can find items that are sold out on the website from our stockists.